Middlesex Consulting Group

› Overview of Our Services

At Middlesex Consulting Group we provide a variety of services designed to help you grow your business by investing attention and resource in your Customer Service department.

Remember that the service department deals in immediacy and so must find a way to resolve the classical dilemma of "dealing with the urgent at the expense of the important". The services we provide evolved from solving problems like you and your service team face but don't always have the time or resources to effectively deal with them.

Our four areas of focus are:

• Service Marketing - deciding what services to offer and what price to charge
• Performance Indicators and Operational Measurements - deciding what to measure, how to collect the data, and how to turn the data into actionable information
• Operational improvements - identify and correct problems that are important to your customers
• Devil’s Advocate – When preparing plans for a new direction or major program where can you find an independent person to discuss it with? Our Devil’s Advocate service is your solution.
• Protecting Your Capital Equipment with a Service Contract – We can help you make smart decisions about purchasing service contracts for your capital equipment.

Middlesex Consulting Group brings over 45 years of service marketing experience to every project. The list above is just a guide. We understand everyone has unique needs so please call for an initial discussion about how we can work together to grow your business.