› Who Is Sam Klaidman?
Sam Klaidman is the Principal Adviser at the Middlesex Consulting Group. He applies his nearly 45 years of hands-on experience in Engineering, Manufacturing, Customer Service, Consulting and General Management to help small and medium size Clients grow their business and win Customer Loyalty.
Sam works with our Clients to help them set-up and profitably manage their Customer Service organization, including developing a structure, selecting and training personnel, defining and pricing contracts and other services products, and recommending performance metrics.
Sam's recent experience includes a six month assignment as Interim Vice President of Customer Service for a Chicago based instrumentation company, 12 years as Americas Vice President of Customer Support for Oxford Instruments (a UK based multinational scientific instrumentation manufacturer and distributor) and seven years as Global Vice President of Customer Service at Bytex Corporation (a high end data communications equipment manufacturer). Sam also has consulted to Fortune 500 companies in Manufacturing Automation, developing strategies to integrate computer techniques into new business areas and evaluating Mergers and Acquisitions. Sam is also a Life member of the IEEE.
Sam is an elected Library Trustee in Framingham, MA. (The largest town in New England) and is an appointed member of the Cable Advisory Committee.
Additionally, we utilize an extensive network of proven consultants with skills and experiences that complement our expertise to ensure our clients get the best advice without having to qualify and train multiple resources.
If you want to expand your business's profit streams while delighting your customers, please contact Sam for a introductory session.