Our mission is to help your B2B high-tech service business grow. We do it by collecting and analyzing feedback from your customers and prospects and your organization. This insight is used to help you commercialize differentiated services that create meaningful value, long-term growth, and customer loyalty. This is both our business and our passion.
You have questions and your customers and employees have most of the answers, so we focus on listening to them.
You need insight, so we analyze your customer's and employee's comments and present them to you in a way that is actionable.
- Your concerns are focused on retaining customers and employees and growing your top and bottom lines, so we coach the service and support organization to achieve your objectives.
We concentrate our services in three areas:
- Value Added differentiation
- Service contract design & value pricing
- Retention and Recurring Revenue
- Loyalty & Customer Referrals
Ready to start the conversation? Contact Sam to schedule a discussion:
Recent Blog Posts
- Differentiation Through Value Added Services; Part 7 - Daimler Trucks North America 24-Nov-2014
- Customer Experience Contributes To Your Value Proposition 17-Nov-2014
- Are Your Customers Satisfied? Too Bad! Part 2 10-Nov-2014
- Why Consistent Experiences Grow Your Brand and Revenue 03-Nov-2014
- Customer Retention and Loyalty Require Empowered Employees 27-Oct-2014