Our mission is to help your B2B high-tech service business grow. We do it by collecting and analyzing feedback from your customers and prospects and your organization. This insight is used to help you commercialize differentiated services that create meaningful value, long-term growth, and customer loyalty. This is both our business and our passion.
You have questions and your customers and employees have most of the answers, so we focus on listening to them.
You need insight, so we analyze your customer's and employee's comments and present them to you in a way that is actionable.
- Your concerns are focused on retaining customers and employees and growing your top and bottom lines, so we coach the service and support organization to achieve your objectives.
We concentrate our services in three areas:
- Value Added differentiation
- Service contract design & value pricing
- Retention and Recurring Revenue
- Loyalty & Customer Referrals
Ready to start? Contact Sam now to schedule a complementary discussion
Recent Blog Posts
- Value - Why B2B Customers Buy Your Products and Services 23-Mar-2015
- CX and Share Price – A Marriage Made in Heaven (Or Hell) 09-Mar-2015
- How Often Should Your Support Plans Be Updated? 23-Feb-2015
- When It Comes to Differentiated, Value-Add Services The Internet of Things Is The Real Deal 09-Feb-2015
- Everything Is Unique Until It’s Not 26-Jan-2015
- Adding Value Is The Future For Medical Device Companies 12-Jan-2015
- A Journey to Customer Centricity: Part 4 - Empower Employees 29-Dec-2014
- A Journey to Customer Centricity: Part 3 – High Performance (Engaged) Employees 22-Dec-2014
- A Journey to Customer Centricity: Part 2 – Working On Cross-Functional Teams 15-Dec-2014
- A Journey to Customer Centricity: Part 1 - Aligning Goals 08-Dec-2014