Our mission is to help your B2B high-tech service business grow.  We do it by collecting and analyzing feedback from your customers and prospects and your organization. This insight is used to help you commercialize differentiated services that create meaningful value, long-term growth, and customer loyalty. This is both our business and our passion.  

  • You have questions and your customers and employees have most of the answers, so we focus on listening to them.

  • You need insight, so we analyze your customer's and employee's comments and present them to you in a way that is actionable.

  • Your concerns are focused on retaining customers and employees and growing your top and bottom lines, so we coach the service and support organization to achieve your objectives.

We concentrate our services in three areas:


  • Strategy
  • Value Added differentiation
  • Service contract design & value pricing

Customer Experience

  • Surveys
  • Insight
  • Trust
  • Complexity
  • Brand


  • Retention and Recurring Revenue
  • Loyalty & Customer Referrals

If you are ready to grow your services revenue and add value for your customers then please contact us at 508.877.1924 or sam@middlesesconsulting.com .

Ready to start the conversation? Contact Sam to schedule a discussion:

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Recent Blog Posts

  1. A Journey to Customer Centricity: Part 2 – Working On Cross-Functional Teams Sam Klaidman 15-Dec-2014
  2. A Journey to Customer Centricity: Part 1 - Aligning Goals Sam Klaidman 08-Dec-2014
  3. Why You Must Provide An Advocate For Your Customers Sam Klaidman 01-Dec-2014
  4. Differentiation Through Value Added Services; Part 7 - Daimler Trucks North America Sam Klaidman 24-Nov-2014
  5. Customer Experience Contributes To Your Value Proposition Sam Klaidman 17-Nov-2014
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