Growth is the primary objective of your high-tech, B2B, service businesses.  We use customer insight to help you grow, enter new markets or introduce new services while increasing customer satisfaction. This is both our business and our passion. 

  • You have questions and your customers have most of the answers, so we focus on listening to them.

  • You need insight, so we analyze your customer's comments and present them to you in a way that is actionable.

  • Your concerns are focused on retaining customers and growing your top and bottom lines, so we coach the service and support organization to achieve your objectives.

We concentrate our services in three areas:


  • Strategy
  • Value Added differentiation
  • Service contract design & value pricing

Customer Experience

  • Surveys
  • Insight
  • Trust
  • Complexity
  • Brand


  • Retention and Recurring Revenue
  • Loyalty & Customer Referrals

If you are ready to grow your services revenue then please contact us at 508.877.1924 or .

Contact Sam for a no-cost, 30 minute discussion:

Contact Sam:

Recent Blog Posts

  1. CX And B2B Service Marketing Go Together Like Peanut Butter And Jelly Sam Klaidman 28-Jul-2014
  2. Selling Service Contracts And Renewals Is Different Sam Klaidman 21-Jul-2014
  3. B2B Service Contract Renewal Depends On Delivering And Communicating Real Value Sam Klaidman 14-Jul-2014
  4. Top 10 Reasons That Service Contract Revenue is Declining Sam Klaidman 07-Jul-2014
  5. Some Satisfaction Survey Design Practices Can Be Deadly Sam Klaidman 30-Jun-2014
View More
Boston Web Designer