We help high-tech, B2B services businesses grow by creating customer value and delivering great customer experiences for your customers, your customer’s customers, and your prospects.
Remember - You can’t generate a sale or retain a customer without delivering customer value.
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Our focus is helping service businesses grow profitably. We collect and analyze feedback from your customers, prospects, employees and co-workers in your organization. We combine this insight with our knowledge and experience to help you commercialize differentiated services. These services create meaningful value, long-term growth, and customer loyalty. This is both our passion and our business.
Ready to start? Contact Sam now to schedule a complementary discussion.
Recent Blog Posts
- It’s All About Outcomes 08-Feb-2016
- The Boston Globe is NOT Customer-Centric – Is Your Company? 25-Jan-2016
- Innovation, Value Creation, and Goldilocks 04-Jan-2016
- Five Guiding Principals for Service Transformation Within Product focused Businesses 28-Dec-2015
- Basic Linkage Analysis 14-Dec-2015
- Will Your Head of Services Get an iPAD Pro or a Lump of Coal for the Holidays? 30-Nov-2015
- Think Maslow When Defining Value 16-Nov-2015
- Which Map Is That: Selecting the Right Customer Journey Map 26-Oct-2015
- Don't Get Caught Off Guard By A Poor Customer Experience 12-Oct-2015
- Surveys Without Action Only Annoy Customers 05-Oct-2015