Our niche is helping your B2B high-tech service business grow. We collect and analyze feedback from your customers and prospects and your organization. We combine this insight with our knowledge and experience to help you commercialize differentiated services that create meaningful value, long-term growth, and customer loyalty. This is both our business and our passion.
You have questions and your customers and employees have most of the answers, so we focus on listening to them.
You need insight, so we analyze your customer's and employee's data and comments and present them to you in a way that is actionable.
- Your concerns are focused on retaining customers and employees and growing your top and bottom lines, so we coach the service and support organization to achieve your objectives.
We concentrate our services in three areas:
- Value Added differentiation
- Service contract design & value pricing
- Retention and Recurring Revenue
- Loyalty & Customer Referrals
Ready to start? Contact Sam now to schedule a complementary discussion.
Recent Blog Posts
- Will Your Head of Services Get an iPAD Pro or a Lump of Coal for the Holidays? 10 hours 44 mins ago
- Think Maslow When Defining Value 16-Nov-2015
- Which Map Is That: Selecting the Right Customer Journey Map 26-Oct-2015
- Don't Get Caught Off Guard By A Poor Customer Experience 12-Oct-2015
- Surveys Without Action Only Annoy Customers 05-Oct-2015
- How Customer's Unique Circumstances Define Your Offer’s Value 21-Sep-2015
- If Your Job Includes Creating New Services and Product – Good Luck 07-Sep-2015
- 4 Ways Service and Support Can Add Value To Your Customers 24-Aug-2015
- Do Your Service Contracts Still Make Sense? 10-Aug-2015
- The Primary Competitors To Your Contract Selling Efforts 27-Jul-2015