We help high-tech, B2B aftermarket services businesses grow by creating customer value and delivering consistent customer experiences for your customers, your customer’s customers, and your prospects.
Remember - You can’t generate a sale or retain a customer without delivering customer value.
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Our focus is helping service businesses grow profitably. We collect and analyze feedback from your customers, prospects, employees and co-workers in your organization. We combine this insight with our knowledge and experience to help you commercialize differentiated services. These services create meaningful value, long-term growth, and customer loyalty. This is both our passion and our business.
Ready to start? Contact Sam now to schedule a complementary discussion.
Recent Blog Posts
- Feeling Pressure to Grow Service Revenue – Welcome to the Club 09-May-2016
- Tax Freedom Day - A Reissued Blog Post 27-Apr-2016
- Two Out of Three Sucks 25-Apr-2016
- Marketing Service Plans in The 21st Century 11-Apr-2016
- Does Your Business Need Value Centers? 28-Mar-2016
- 13 Ways to Above Average Organic Sales and Profit Growth 14-Mar-2016
- The Trouble With Customer Journey Maps 07-Mar-2016
- Loyalty – How Should You Measure It? 22-Feb-2016
- It’s All About Outcomes 08-Feb-2016
- The Boston Globe is NOT Customer-Centric – Is Your Company? 25-Jan-2016