Our mission is to help your B2B high-tech service business grow. We do it by collecting and analyzing feedback from your customers and prospects and your organization. This insight is used to help you commercialize differentiated services that create meaningful value, long-term growth, and customer loyalty. This is both our business and our passion.
You have questions and your customers and employees have most of the answers, so we focus on listening to them.
You need insight, so we analyze your customer's and employee's comments and present them to you in a way that is actionable.
- Your concerns are focused on retaining customers and employees and growing your top and bottom lines, so we coach the service and support organization to achieve your objectives.
We concentrate our services in three areas:
- Value Added differentiation
- Service contract design & value pricing
- Retention and Recurring Revenue
- Loyalty & Customer Referrals
Contact Sam for a no-cost, 1 hour discussion:
Recent Blog Posts
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- Correlation Does Not Mean Causation 15-Sep-2014
- Bad Customer Service In Banks Is Everywhere And Really Gets People Angry 08-Sep-2014
- Does Your Customer Service Business Deliver Enough Customer Value? 01-Sep-2014