customer value creation | customer experience | growth

We help high-tech, B2B aftermarket services businesses grow by creating customer value and delivering consistent customer experiences for your customers, your customer’s customers, and your prospects.

Remember - You can’t generate a sale or retain a customer without delivering customer value.

Customer Value Creation | customer experience | growth  Customer Experience  Growth 
     
  • Value is the ultimate differentiator
  • Value is the reason customers purchase
  • Value is scalable
  • Value creation is innovative
  • Value builds loyalty and customer retention
  • CX cannot be easily duplicated
  • CX is the reason customers become loyal
  • CX is universally understood
  • Employees love working with satisfied customers 
  • Acquisition and retention are the prizes
  • Annuity revenue reduces costs
  • Loyalty and referrals generate growth
  • Customer co-creation minimizes competition
  • Growth gets rewarded
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Our focus is helping service businesses grow profitably. We collect and analyze feedback from your customers, prospects, employees and co-workers in your organization. We combine this insight with our knowledge and experience to help you commercialize differentiated services. These services create meaningful value, long-term growth, and customer loyalty. This is both our passion and our business.

Like what you see?  Want to learn more about us? See our white papers and articles here.

Ready to start? Contact Sam now to schedule a complementary discussion.


Customer VAlue Creation International

Recent Blog Posts

  1. Tax Freedom Day - A Reissued Blog Post Sam Klaidman 27-Apr-2016
  2. Two Out of Three Sucks Sam Klaidman 25-Apr-2016
  3. Marketing Service Plans in The 21st Century Sam Klaidman 11-Apr-2016
  4. Does Your Business Need Value Centers? Sam Klaidman 28-Mar-2016
  5. 13 Ways to Above Average Organic Sales and Profit Growth Sam Klaidman 14-Mar-2016
  6. The Trouble With Customer Journey Maps Sam Klaidman 07-Mar-2016
  7. Loyalty – How Should You Measure It? Sam Klaidman 22-Feb-2016
  8. It’s All About Outcomes Sam Klaidman 08-Feb-2016
  9. The Boston Globe is NOT Customer-Centric – Is Your Company? Sam Klaidman 25-Jan-2016
  10. Innovation, Value Creation, and Goldilocks Sam Klaidman 04-Jan-2016
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